Terms of Service

These terms govern the use of the AIVIO platform, provided by AI Vision Institute in partnership with Panlab d.o.o. (“we”, “us”). By starting a trial or signing a subscription, you accept these terms.

AIVIO provides automated business workflows as described in the applicable plan (Starter, Growth, Enterprise). We configure workflows against your existing tools, host them on EU infrastructure, and monitor their operation. Plan contents and pricing are stated on the website at the time of ordering.

The 14-day trial is free, requires no payment method, and may be ended by either party at any time without reason. Data processed during the trial is handled per the Privacy Policy and deleted within 30 days if no subscription follows.

Subscription fees are invoiced monthly in advance; the one-time setup fee is invoiced at go-live. Prices exclude VAT. Late payments may trigger automated reminders (we use our own product) and, after 30 days, suspension of the service.

You warrant that: you have the right to connect the accounts and data sources you provide; your use of automated messaging complies with applicable law (including anti-spam and e-privacy rules); and you will not use the platform for unlawful content or purposes.

We target 99.5% monthly workflow availability, excluding scheduled maintenance announced in advance. Enterprise plans include an SLA with a 4-business-hour response target. Support channels and hours are stated in your order confirmation.

Our total liability per contract year is capped at the fees paid in the preceding 12 months. We are not liable for indirect damages or lost profits, except in cases of intent or gross negligence, or where liability cannot be limited by law.

Monthly subscriptions renew automatically and may be cancelled with 30 days' notice to the end of a billing period. On termination, your data is exported to you in standard formats and deleted per the DPA.

These terms are governed by the law of the Republic of Slovenia. Exclusive venue is the competent court in Ljubljana, without prejudice to mandatory consumer protection rules.